Refund and Returns Policy
Refund, Return & Cancellation Policy
Last Updated: 26 September 2026
Thank you for shopping with Brras Brazeal, operated by RMD Enterprise.
We want you to have a smooth shopping experience. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded when you purchase products through our website.
By placing an order on our website, you agree to the terms outlined below.
1. Business Details
Brand Name: Brras Brazeal
Business Entity: RMD Enterprise
Location: Guwahati, Kamrup, Assam, India
Email: brrasbrazeal@gmail.com
For any return, refund, replacement, or cancellation-related enquiry, please contact:
Email: brrasbrazeal@gmail.com
2. Order Cancellation
You may request cancellation of your order by contacting us at brrasbrazeal@gmail.com as soon as possible after placing the order.
Cancellation requests can generally be accepted only if the order has not yet been processed, packed, dispatched, or handed over to the shipping partner.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow our return or refusal-of-delivery procedure, where applicable.
If an eligible cancellation is approved and payment has already been made, the applicable refund will be processed according to the payment method and refund procedures described below.
3. Return Eligibility
We accept returns only for products that meet the applicable return conditions.
A product may be eligible for return if:
- The wrong product was delivered.
- The product received is damaged.
- The product received is defective or has a manufacturing issue.
- The product received is materially different from the product ordered.
- The product qualifies for return under the specific product’s stated return policy.
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging, labels, tags, accessories, manuals, and other included items, where applicable.
- Not have been damaged, altered, washed, used, or misused by the customer.
- Be accompanied by the order details or proof of purchase.
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
4. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.
For damaged packages or products, we may request:
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs or videos showing the damage or issue
- Order number
- Product details
- Any other information reasonably required to investigate the issue
We may review the information provided before approving a replacement or refund.
Where appropriate, we may provide a replacement product or process an eligible refund.
5. Wrong Product Received
If you receive a product different from the product ordered, please contact us at:
Please provide your order number and photographs of the product received.
After verification, we may arrange a replacement with the correct product or provide an applicable refund.
6. Non-Returnable Products
Certain products may not be eligible for return or refund, particularly where return is restricted due to the nature of the product.
Examples may include:
- Products specifically marked as non-returnable
- Customized or personalized products
- Products that have been used, damaged, altered, or modified after delivery
- Products damaged due to improper handling or misuse
- Products where the applicable return period has expired
- Products that cannot reasonably be resold due to hygiene, safety, or other legitimate restrictions
The applicable product page may contain additional return restrictions.
7. Return Request Period
Unless a different period is specifically mentioned on the product page or at the time of purchase, customers should contact us regarding an eligible return within 7 days of receiving the product.
Requests submitted after the applicable return period may not be accepted.
We recommend contacting us as soon as you discover a problem with your order.
8. Return Shipping
Where the return is due to:
- A damaged product,
- A defective product,
- A wrong product being delivered, or
- An error attributable to us,
we may arrange or bear the applicable return shipping cost, subject to verification and approval.
Where a return is requested for reasons not attributable to us, any applicable return shipping charges may be the responsibility of the customer, subject to the specific product’s return terms.
9. Refund Process
Once an eligible return or cancellation is approved, we will initiate the applicable refund.
Refunds may be processed through the original payment method or another appropriate method, depending on the payment method used and the circumstances of the transaction.
The time taken for the refund to appear in your account may depend on:
- Your bank
- Credit/debit card issuer
- UPI provider
- Payment gateway
- Other payment service provider
Brras Brazeal / RMD Enterprise does not control the processing time of third-party banks or payment providers.
10. Refund Amount
If a refund is approved, the amount refunded will depend on the circumstances of the order and applicable return conditions.
Depending on the situation, the refund may include the eligible amount paid for the returned product.
Certain charges, including shipping, handling, convenience, or other applicable charges, may be non-refundable where permitted by applicable law and where disclosed at the time of purchase.
If the return is due to an error, defective product, damaged product, or incorrect product attributable to us, we will determine the appropriate refund or replacement after reviewing the case.
11. Refund for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is approved, the eligible amount paid by the customer will be refunded.
The refund will generally be processed through the original payment method.
The actual credit time may vary depending on the payment gateway, bank, card issuer, or payment service provider.
12. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds may not be possible through the original payment method because no online payment was collected.
Where a refund is approved for a COD order, we may request appropriate bank account, UPI, or other payment details from the customer for processing the refund.
Customers should provide accurate payment information. Brras Brazeal / RMD Enterprise will not be responsible for delays caused by incorrect information supplied by the customer.
13. Failed or Returned Deliveries
If an order cannot be delivered because of reasons attributable to the customer, including:
- Incorrect or incomplete delivery address
- Incorrect phone number
- Customer unavailable for delivery
- Repeated refusal to accept the order
- Failure to respond to the delivery partner
- Failure to collect the shipment from the applicable delivery location
the order may be returned to us by the shipping partner.
In such circumstances, any refund will be considered according to the applicable order and shipping conditions. Applicable shipping or return-to-origin charges may be deducted where permitted and disclosed.
14. Exchange or Replacement
Where applicable, we may offer a replacement instead of a refund for products that are:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Otherwise eligible for replacement under the applicable product policy
Replacement availability may depend on stock availability.
If the same product is unavailable, we may provide an alternative resolution, including an eligible refund.
15. Inspection of Returned Products
Returned products may be inspected before a refund or replacement is approved.
If the returned product does not meet the applicable return conditions, we may reject the return.
Examples include products that:
- Show signs of use or misuse
- Are damaged after delivery due to customer handling
- Are missing original components or accessories
- Have been altered or modified
- Are returned without required packaging or documentation
- Do not match the product originally shipped
16. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, please email us at:
Please include:
Subject: Return/Refund Request – [Order Number]
And provide:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for return/refund
- Photographs or videos, where applicable
- Any other relevant information
Our team will review your request and provide the next steps.
17. Fraudulent or Abusive Return Requests
We reserve the right to investigate and reject return or refund requests where there is reasonable evidence of:
- Fraudulent activity
- Repeated misuse of the return policy
- Product substitution
- Intentional damage
- False claims
- Abuse of promotional or refund offers
- Other unauthorized or dishonest activity
Any action taken will be subject to applicable law.
18. Changes to This Policy
We may update or modify this Refund, Return & Cancellation Policy from time to time.
Changes may be made to reflect changes in our products, services, business practices, payment methods, shipping arrangements, or applicable laws and regulations.
The latest version will always be published on this page with the updated date.
19. Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:
Brras Brazeal
RMD Enterprise
Guwahati, Kamrup, Assam, India
Email: brrasbrazeal@gmail.com
We will make reasonable efforts to review and respond to your request as soon as reasonably practicable.
© 2026 Brras Brazeal (RMD Enterprise). All Rights Reserved.
